Our Contact details:
Not Your Average Bikes Ltd
Phone: +44 (1924) 600588
|When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.|
|Shipping & Handling|
Shipping costs are advised on our checkout page before you commit to buy.
We aim to ship your order to you within 1-2 business day, however we do not carry stock of every single part listed on the site, so some parts may need to be ordered in for you specifically and this can create a small delay. As the business grows however, more and more parts we advertise will be held in stock for immediate dispatch, so we ask please do bear with us as this is an emerging market and business. International orders are treated in the same way but please allow longer for delivery.
If your item is not in stock, we will back order for you. You will always be emailed or called with the option to cancel your order if you would rather not wait.
All EU customer orders are subject to VAT at the current rate. VAT for non EU orders is deducted at checkout, the customer is wholly responsible for customs & local taxes.
We can deduct VAT for EU Vat registered businesses, please contact us for details.
|Credit Card Security|
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any web site and are not retained by us.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01924 600588 (International +44 1924 600588)
Not Your Average Bikes Ltd (T/A NYA Parts) do not disclose buyers information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option.
Distance Selling Regulations give UK customers the right to return any goods for refund if you are not satisfied. You must inform us in writing within 14 days & return the goods to us within 28 days. The goods must be unused and in the original packaging. We cannot accept returns of goods specially ordered or modified.
We do not accept goods for return which have been specially ordered unless faulty.
N.B. We will not be liable for the cost of returning goods & it is the customers responsibility to provide proof of delivery if necessary.